You receive at least one year of ReMarkt warranty on ReMarkt products. Where this is offered on the product page, you can extend this warranty. Your rights in the event of a fault A product must match the description, be fit for normal use and have the qu...

The warranty applies to technical defects that arise during normal use and fall within the warranty terms. Examples include: the product no longer starts up because of a technical defect; a keyboard, touchpad, port or screen does not work properly from a...

Is your product not working properly? First carry out a few safe basic checks: restart the product; check the charger, cables, connections and the wall socket; make a note of any error message or error code; check whether the problem occurs all the time ...

You request a repair through our returns or repair procedure. Register the product using your order number and e-mail address. Describe the problem as fully as possible. Where possible, add photos, a video and the full error message. Wait for our assessm...

Is the defect covered by the warranty or by your statutory rights, and is there no user damage? In that case the appropriate remedy is carried out free of charge. Where a consumer claim is valid, necessary shipping costs may not be charged to the consumer...

Can I have a product repaired outside the warranty? Even outside the warranty, you can contact our customer service team to discuss the repair options. We first assess whether a repair is possible and worthwhile. You then receive a quotation for approval....