First register a return for cancellation, repair, exchange or a refund via the returns portal of remarkt.eu. You can do this with an account, but also as a guest via returns portal. Open the returns portal and log in or choose Return without an account. ...

Yes, once your return request has been approved, you can hand in your return at ReMarkt in person. Bring the product, the accessories that belong with it and your order or return number. A direct exchange on site is not possible. After it has been handed ...

For private customers, the return period consists of two separate periods: Registering the return: register the return no later than 15 days after receipt. Sending the product back: after registering, you have a maximum of a further 15 days to actually s...

This is possible within 15 days of receiving your order. To do so, submit a return request via our returns page within this period and indicate that you would like to exchange the product. As soon as we have received your return, we will check and process...

Would you like to cancel your return request? Then please contact our customer service as soon as possible. Always quote your order number or RMA number so that we can find your request quickly. Has the parcel not yet been sent? Then we can usually cancel...

You will receive updates about your return request by e-mail, for example when your return has been registered, received or processed. Would you like to check the status in the meantime? Then please contact our customer service and quote your order number...

When will I receive my refund? After receiving and processing your return, we refund the purchase amount in accordance with our returns policy. We apply a processing period of no more than 14 days for this. The refund is made via the same payment method y...

Has your return shipment been lost, or does the tracking status remain unchanged? Then please contact our customer service and include: your order number or RMA number; the tracking code; the proof of postage; the date and location where you handed in th...