Has your return shipment been lost, or does the tracking status remain unchanged? Then please contact our customer service and include:

• your order number or RMA number;
• the tracking code;
• the proof of postage;
• the date and location where you handed in the parcel.

With this information we can assess which next step is needed and, if necessary, open an investigation with the carrier.

We have no influence on how quickly the carrier responds. PostNL usually responds to an investigation within five working days. As soon as we receive information, we will contact you. Keep the proof of postage until the return has been fully processed.