Terms and Conditions

Terabyte B.V., trading under the name ReMarkt

Last updated: 19 August 2026

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

ReMarkt: Terabyte B.V., trading under the name ReMarkt, established at Ellerweg 2, 6037 RS Kelpen-Oler.
Customer: any natural person or legal entity who receives an offer from ReMarkt, places an order or enters into a contract with ReMarkt.
Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
Business customer: a customer acting in the course of a profession or business.
Product: any product offered or supplied by ReMarkt, including refurbished laptops, desktops, monitors, smartphones, tablets, accessories, parts, software and licences.
Refurbished product: a previously used product that has been inspected, tested, cleaned by ReMarkt and, where necessary, repaired, modified or reconfigured.
Contract: any contract between ReMarkt and the customer concerning the purchase and delivery of a product or a related service.
Distance contract: a contract concluded without the simultaneous physical presence of ReMarkt and the consumer, through an organised distance selling system.
Website: the ReMarkt website and the associated country and language versions on which products are offered.
Cooling-off period: the period within which a consumer may exercise the right to cancel.
Right to cancel: the statutory right of a consumer to end a distance contract within the cooling-off period without giving any reason.
Durable medium: any means that allows information to be stored personally and consulted later without alteration, including e-mail and a downloadable document.
In writing: communication by letter, e-mail or another durable medium.
Day: a calendar day, unless a working day is expressly referred to.

Article 2 – ReMarkt's identity and how to reach us

ReMarkt is a trading name of:
1. Terabyte B.V.;
2. registered and visiting address: Ellerweg 2, 6037 RS Kelpen-Oler, the Netherlands;
3. Chamber of Commerce (KvK) number: 52945855;
4. VAT identification number: NL850678201B01;
5. e-mail address: [email protected];
6. telephone number: +31 (0)495 712876;
7. website: www.remarkt.eu.
ReMarkt's premises can be visited in person from Monday to Friday from 09.00 to 12.30 and from 13.00 to 17.00, with the exception of public holidays and closure days announced in advance.
ReMarkt is an online shop and does not have a physical store. Visits, collection or delivery on site are only possible after contacting customer service and receiving an appointment or confirmation.

Article 3 – Applicability

These terms and conditions apply to every offer, every order, every contract and every delivery made by ReMarkt.
The terms are made available to the customer before or upon conclusion of the contract, in a way that allows them to be read, saved and downloaded.
Where specific terms apply in addition to these terms and conditions, such as payment terms, delivery terms, return conditions, warranty terms or the pallet policy, these are made available before or upon conclusion of the contract.
Individual written agreements between ReMarkt and the customer take precedence over these terms and conditions in so far as they expressly depart from them.
Deviations from these terms are only valid if they have been confirmed in writing by ReMarkt.
If a provision is wholly or partly void, voidable or otherwise unenforceable, the remaining provisions continue to apply. The provision in question will then be replaced by a valid provision that comes as close as possible to its purpose without prejudice to mandatory law.
If a provision is open to more than one interpretation, the reasonable interpretation most favourable to the consumer prevails as against that consumer.

Article 4 – ReMarkt and refurbished products

ReMarkt mainly sells refurbished IT products, such as laptops, desktops, monitors, smartphones, tablets, accessories and parts.
Refurbished products have been used before and are inspected, tested, cleaned and, where necessary, repaired, modified or reconfigured prior to sale.
Because refurbished products have been used before, visible signs of use may be present. Their nature and extent depend on the quality grade chosen.
In principle, the quality grade relates to the cosmetic condition. Regardless of the grade, the product must function technically as stated in the product description.
The customer may not simply expect a refurbished product to have the same cosmetic condition, battery performance or remaining service life as a new product. The age, price, product description and quality grade chosen are taken into account in forming that expectation.
Any specific technical or cosmetic characteristic that differs from what may normally be expected is clearly stated before purchase. In a consumer sale, such a deviation is only deemed agreed if the consumer has expressly and separately accepted it.
Only accessories, parts and software stated on the product page, in the chosen configuration or in the order confirmation form part of the delivery.

Article 5 – Offer and product information

ReMarkt describes its offer as clearly and completely as possible. The offer states the main characteristics, specifications, quality grade, configuration options, price, availability and any additional costs.
Product photographs are generally illustrative. The refurbished product supplied may differ in appearance from the item shown, within the quality grade chosen.
The configuration chosen by the customer is decisive for, among other things, memory, storage, operating system, keyboard layout, warranty and additional options. The chosen configuration takes precedence over general images or sample texts.
ReMarkt holds products with various original keyboard layouts in stock. In order to supply the language layout chosen by the customer, ReMarkt may use:
1. an original keyboard with the chosen layout;
2. a professionally printed ink layer, in which case the keyboard backlighting may not be visible through the printed keys;
3. high-quality keyboard stickers.
Unless a specific method has been expressly promised in the offer, ReMarkt determines which of these methods is used to supply the chosen keyboard layout.
Stock information is kept up to date as carefully as possible. Simultaneous orders, technical errors or stock discrepancies may nevertheless mean that a product turns out to be unavailable.
Obvious errors or mistakes in prices, specifications, images, stock or other product information are not binding on ReMarkt where the customer should reasonably have understood that an error was involved.
If, before the order is accepted, it emerges that a product is unavailable or that an obvious error has occurred, ReMarkt will inform the customer. An alternative product will only be supplied with the customer's express consent.

Article 6 – Order and conclusion of the contract

By completing the order procedure using a button that clearly indicates that a payment obligation arises, the customer makes an offer to purchase the selected products.
An automatic acknowledgement of receipt, payment confirmation or invoice confirms that the order or payment has been received, but does not constitute final acceptance of the order, unless ReMarkt expressly states therein that the order has been accepted.
The contract is concluded as soon as ReMarkt expressly accepts the order, and at the latest when the dispatch confirmation is sent.
ReMarkt may refuse an order before final acceptance where:
1. the product turns out to be unavailable;
2. there is an obvious price, stock or specification error;
3. payment has not been received or is not approved by the payment service provider;
4. the order cannot be carried out responsibly;
5. there is fraud, misuse or another legally permitted ground for refusal.
If ReMarkt refuses an order, the customer will be notified as soon as possible. Any payment already received will be refunded without undue delay.
If the product ordered is unavailable, ReMarkt may propose an alternative. The customer is not obliged to accept this alternative and will not receive a replacement product without consent.
ReMarkt provides the main details of the contract and the applicable terms on a durable medium.

Article 7 – Prices and payment

Prices for consumers include VAT, unless clearly stated otherwise. Prices for business customers may be shown excluding VAT where this is clearly indicated in advance.
Before the order is completed, the total amount is shown, including taxes and all known shipping, payment, configuration and other additional costs.
The customer may use the payment methods offered during checkout for the country and order concerned. These may include iDEAL | Wero, PayPal, Bancontact, credit card, SEPA bank transfer, Belfius, Klarna, Riverty and Google Pay.
Payment via Klarna, Riverty or another pay later service is also subject to the acceptance criteria and terms of the payment service provider concerned. That provider may accept or refuse an application independently.
A consumer will not be required to pay more than half of the purchase price in advance. The consumer may, however, voluntarily choose an offered payment method under which the full amount is paid immediately.
Charges for a payment method are only applied where this is legally permitted and are clearly stated before the order is completed.
Where payment on account has been agreed, the customer must pay within the period stated on the invoice or in the written agreement.
If a consumer fails to make a payment due on time, they will first receive a free reminder allowing a period of fourteen days to make payment after all. Only thereafter may statutory interest and extrajudicial collection costs be charged in accordance with the law.
Additional payment terms may apply to business customers. These are provided before or upon conclusion of the contract.

Article 8 – VAT and invoicing

ReMarkt issues an invoice for every order in the name of Terabyte B.V., trading under the name ReMarkt.
The invoice is sent by e-mail together with the payment confirmation, enclosed physically with the parcel and, where available, placed in the customer account.
Sending an invoice does not automatically mean that the order has been definitively accepted by ReMarkt. Article 6 applies in this respect.
The customer is responsible for checking the name, company name, address and VAT details provided before completing the order.
Once issued, an invoice can only be amended where this is permitted for administrative and tax purposes. ReMarkt may request supporting documents before a correction is made.
For deliveries to a business customer in another EU member state, the zero VAT rate may be applied where all statutory conditions for an intra-Community supply have been met.
To that end, the business customer must provide, among other things, a valid VAT number, correct company details and a delivery address in another EU member state. ReMarkt may verify these details and the transport to the other member state.
If it cannot be demonstrated that the conditions for the zero VAT rate have been met, ReMarkt will charge the applicable VAT.

Article 9 – Delivery

ReMarkt delivers to the countries that can be selected as a delivery country in the online shop and during checkout at the time of ordering.
The customer is responsible for entering the delivery address and the necessary contact details fully and correctly.
The processing time begins after the order has been accepted by ReMarkt and the payment or payment method has been approved.
The delivery time stated with the product, for the selected country or during checkout is the expected delivery time, unless a fixed delivery date has been expressly agreed.
Where no delivery time has been agreed, ReMarkt will deliver a consumer order no later than thirty days after conclusion of the contract.
Every product undergoes a final inspection before dispatch. If it emerges that a product or component, such as a battery, does not meet the applicable standard, replacement or additional repair may be necessary. This may cause a delay. ReMarkt will inform the customer if delivery is as a result expected to be significantly later.
For orders of five or more products, a longer processing time may apply due to the additional picking, configuration and inspection. Article 21 also applies in this respect.
For delivery, ReMarkt may use PostNL, GLS, DHL, Quicargo or another suitable carrier, among others.
The customer receives a track and trace code where the chosen carrier makes one available. For pallet or special consignments, delivery notifications are not always sent automatically.
In a consumer sale, the risk of damage or loss remains with ReMarkt until the product has been received by the consumer or by a third party designated by the consumer who is not the carrier.
Where a delivery demonstrably fails because of an incorrect address, absence, refusal or failure to collect in time on the part of the customer, ReMarkt may charge the reasonable costs actually incurred for a new dispatch. These costs are communicated in advance.
A consignment refused at the door or returned by the carrier following cancellation will, upon receipt by ReMarkt, be processed in accordance with the returns procedure.
Where a carrier has not delivered a consignment or has delivered it incorrectly, ReMarkt may start a transport investigation. Its duration is determined in part by the carrier. ReMarkt remains the point of contact for the consumer.
Pallet consignments are also subject to the delivery terms and the pallet policy. Unless otherwise agreed in writing, pallet delivery takes place to the front door or the first accessible place at ground level.
ReMarkt may deliver an order in parts where this is necessary. No additional costs are charged for this, unless the customer has agreed to them in advance.

Article 10 – Checking your order on receipt

The customer is asked to check the order for correctness, completeness and visible damage as soon as possible after receipt.
In doing so, please check at least the product, the accessories supplied, the shipping label and the enclosed invoice.
Visible transport damage should preferably be reported to ReMarkt within 48 hours of receipt. This enables ReMarkt to record the damage in good time and, where necessary, to start an investigation with the carrier. A later report does not automatically cause a consumer to lose their statutory rights.
The consumer must report a defect within a reasonable period after discovering it. A report made within two months of discovery is in any event timely.
When damage, an incorrect delivery or a missing component is reported, ReMarkt may ask for photographs of the outer packaging, the shipping label, the inner packaging, the product and the damage.
If a product or invoice belonging to another customer has been received by mistake, the customer must inform ReMarkt immediately. The product and the documents must be kept safely and may not be used, copied or shared with others.
A product with serious or potentially dangerous damage must not be used or connected. In that case, please contact ReMarkt immediately.
The customer is asked to keep the shipping and protective materials until it is clear that the delivery has been received correctly and undamaged.
Visible damage to a pallet consignment must, as far as possible, be noted on the consignment note, CMR or receipt. The pallet policy applies to the further procedure.

Article 11 – Right to cancel and return period

A consumer may cancel a distance contract without giving any reason. For this purpose, ReMarkt applies a voluntary period of fifteen days from the day on which the consumer or a designated third party received the product.
Where one order contains several products that are delivered separately, this period begins on the day after receipt of the last product.
After giving timely notice of cancellation, the consumer has a further fifteen days to return the product. This is also referred to as fifteen days to notify plus fifteen days to return.
The consumer may also cancel the order before delivery.
Cancellation can be made via:
1. the clearly visible online cancellation function on the website;
2. the cancellation or returns function in the customer account, where the consumer already has an account;
3. ReMarkt's returns portal;
4. the statutory model cancellation form;
5. an e-mail or other unequivocal statement to ReMarkt.
A customer account is not required in order to exercise the right to cancel. It must be possible to use the online cancellation function without having to create a new account. A guest order may become visible automatically where the same e-mail address is used. If this is not the case, customer service can link the order to a new account after verification. This link is not a condition for a valid cancellation.
After using the online cancellation function, the consumer receives, without undue delay, an electronic confirmation that can be saved, stating the content, date and time of the cancellation. After a return has been registered, the consumer receives confirmation that the registration has been received. Return requests are checked by ReMarkt on working days. As a result, the return instructions do not always follow immediately. This check is not a condition for a valid and timely cancellation.
The consumer must be able to demonstrate that the cancellation and return were made in good time. Please therefore keep the confirmation, the proof of dispatch and the track and trace details.
In the event of cancellation, the direct costs of returning the product are borne by the consumer, provided that ReMarkt has clearly communicated this before the purchase.
Where the return concerns an incorrectly delivered or defective product for which ReMarkt is responsible, the necessary return costs are borne by ReMarkt.
For products that by their nature cannot be returned by ordinary post, the return costs, or a reasonable estimate of them, are stated before the contract is concluded.
Choosing from standard configurations, such as memory, storage, operating system or keyboard layout, does not automatically make a product custom-made goods for which the right to cancel is excluded.
For digital software and licences, the right to cancel only lapses where all statutory conditions have been met, including the consumer's express prior consent and their acknowledgement that they thereby lose the right to cancel.
The right to cancel applies to consumers only. For business orders, a return option only applies where this has been agreed in writing.

Article 12 – Condition of the product on return

During the cooling-off period, the consumer may unpack and assess the product to the extent necessary to establish its nature, characteristics and functioning, as would also be possible in a shop.
Where use goes beyond what is necessary for this assessment, the consumer may be liable for the resulting diminished value.
ReMarkt only charges for diminished value that has actually arisen and can be demonstrated. No fixed amount is charged for administration, handling or restocking costs.
Signs of use that were already present on receipt and that fall within the quality grade chosen are not attributed to the consumer.
In assessing a return, ReMarkt takes into account the condition on delivery, the nature and intensity of use, any missing parts, new damage and the effect of these on the resale value.
Where an incorrect or defective product has been delivered, any use or examination necessitated by this is not treated as diminished value due to cancellation.
The consumer is not liable for diminished value where ReMarkt has not provided all the legally required information about the right to cancel before the contract was concluded.
Before returning the product, please remove personal data, accounts, passwords and security settings and make a back-up of important files.
The consumer must pack the product carefully in sturdy outer packaging with sufficient protective material. The product, accessories and loose parts must not be able to move freely during transport.
The original packaging is not mandatory, but must be used where reasonably possible. If the consumer has no suitable packaging material or is in doubt about the packaging, they can contact customer service before dispatch.
If new damage demonstrably arises during the return shipment as a result of insufficient or careless packaging, ReMarkt may set off the actual diminished value. This also applies where the product was originally returned for another reason.
ReMarkt records new transport damage and informs the consumer about the damage and the calculation of any diminished value. No fixed amount or the full purchase price is withheld automatically.
Where the consumer has packed the product carefully and followed the return instructions, transport damage is not automatically attributed to them. ReMarkt may have the damage investigated by the carrier.
Where ReMarkt itself arranges the return shipment or collection, the transport risk passes in principle to ReMarkt as soon as the product has been handed over to the carrier designated by ReMarkt, provided that the consumer has followed the packaging instructions.

Article 13 – Refunds

In the event of full cancellation, ReMarkt refunds all payments received from the consumer, including the costs of the cheapest standard delivery offered by ReMarkt.
Where the consumer has chosen a more expensive shipping method, only the amount of the standard delivery is refunded.
In the event of partial cancellation, the original shipping costs are not refunded, unless the law or a separate agreement provides otherwise.
ReMarkt refunds as soon as possible and no later than fourteen days after receipt of the notice of cancellation.
ReMarkt may withhold the refund until the product has been received or until the consumer has demonstrated that the product has been returned, whichever is the earlier.
The costs of returning the product in the event of cancellation are not refunded where, under Article 11, they are borne by the consumer. Where ReMarkt provides a prepaid return label, the costs of that label, clearly communicated in advance, may be set off against the refund.
Demonstrable diminished value in accordance with Article 12 may be set off against the refund. ReMarkt will explain any such set-off.
The refund is made using the same payment method as was used for the order. A different payment method is only used with the consumer's consent and without additional costs.
Where payment was made via Klarna, Riverty or another pay later service, ReMarkt reports the credit to the payment service provider concerned. Any outstanding payment obligation is then adjusted or cancelled. If the invoice has already been paid, the refund is made through the payment service provider.
The processing time of a bank or payment service provider may vary. ReMarkt remains responsible for carrying out or reporting the refund on time.
A product refused at the door or returned by the carrier following cancellation is first received and registered through the returns procedure. The refund is then made in accordance with this article.
Where an order is refused before final acceptance or cannot be carried out, ReMarkt refunds any amount already received without undue delay.

Article 14 – Conformity and warranty

ReMarkt warrants that a product supplied to a consumer conforms to the contract on delivery and is fit for normal use.
In assessing what the consumer may expect from a refurbished product, account is taken of the nature, age, sale price, product description, quality grade chosen and configuration of the product. A deviation that was clearly stated before purchase and expressly accepted by the consumer does not constitute a defect.
The consumer always retains their statutory rights. No fixed warranty period applies to the statutory rights (legal guarantee of conformity). ReMarkt's commercial guarantee supplements these rights and does not limit them.
If a defect becomes apparent within one year of delivery, it is presumed that the product already failed to conform to the contract on delivery. This does not apply where ReMarkt proves the contrary or where the nature of the product or of the defect is incompatible with this presumption.
ReMarkt provides a commercial guarantee of twelve months from the date of delivery on most products. The applicable guarantee period is stated with the product, in the order or on the invoice. Any purchased guarantee extension is subject to the terms provided at the time of purchase.
On batteries, ReMarkt provides a commercial guarantee of three months from the date of delivery. Normal reduction of battery capacity through use and ageing is not covered by this commercial guarantee. The battery must, however, meet the standard associated with the quality grade chosen and the information provided at the time of purchase on delivery. The three-month commercial guarantee period does not limit the consumer's statutory rights.
The commercial guarantee covers technical and functional defects arising under normal use. In principle, it does not cover:
1. normal wear and tear;
2. cosmetic signs of use that fall within the quality grade chosen;
3. damage caused by dropping, impact, moisture or other external influences;
4. damage caused by incorrect or careless use, maintenance or storage;
5. damage caused by unapproved modifications or repairs.
In the event of a defect, the customer must first contact ReMarkt and give ReMarkt a reasonable opportunity to examine the product and offer a solution. Repairs or work by third parties may only be carried out with ReMarkt's prior written consent. Without such consent, the commercial guarantee may lapse in respect of damage or defects caused by or connected with that work. Statutory rights in respect of unrelated defects remain in place.
Where a product does not conform to the contract, the consumer is entitled, subject to the statutory conditions, to have it repaired or replaced free of charge. ReMarkt may refuse the remedy requested where it is impossible or would give rise to disproportionate costs compared with another appropriate remedy.
Where ReMarkt has not repaired the product within a reasonable period following a written notice, the consumer retains the statutory option of having the repair carried out by a third party under the applicable conditions.
ReMarkt is exclusively an online shop. For this reason, no direct exchange takes place over the counter. The product is first registered and examined. This does not limit the consumer's statutory right to repair or replacement.
Repair or replacement takes place within a reasonable period and without significant inconvenience to the consumer. Where repair or replacement is impossible, unsuccessful or not carried out in good time, the consumer may be entitled, subject to the statutory conditions, to a price reduction or to rescission of the contract.
Where a claim based on the statutory rights is valid, the necessary costs of examination, return transport, parts, labour and reshipment are borne by ReMarkt.
Where the defect is not covered by the statutory rights or the commercial guarantee, ReMarkt informs the customer in advance of any examination, repair and return costs. Work for which costs are charged is only carried out with the customer's consent.
ReMarkt may ask for the order number, the invoice or other proof of purchase. The absence of the original invoice does not automatically cause a consumer's statutory rights to lapse where the purchase can be demonstrated in another way.
For business customers, the commercial guarantee period and warranty terms are those stated with the product, in the order or on the invoice. Statutory provisions that protect consumers only do not apply to business purchases.

Article 15 – Carry-in warranty

ReMarkt applies a carry-in procedure. This means that a product must be made available to ReMarkt for examination, repair or replacement. ReMarkt does not carry out repairs at the customer's location.
The customer must register the product with ReMarkt in advance and follow the return instructions provided. The product can be brought in by appointment or sent in accordance with the instructions.
Where a claim based on the statutory rights is valid, the necessary costs of returning, examining, repairing and reshipping the product are borne by ReMarkt. For this purpose, ReMarkt provides a return label, arranges the transport or reimburses reasonable shipping costs agreed in advance.
Large or heavy products, or products delivered on a pallet, are collected or returned under a separately agreed transport procedure. The pallet policy and the packaging and transport instructions provided also apply in this respect.
The customer must pack the product carefully and properly. Damage that demonstrably arises from insufficient or careless packaging may be borne by the customer. This does not apply where the customer has packed the product carefully and followed ReMarkt's instructions.
After receipt, ReMarkt examines the product and assesses which remedy is appropriate under Article 14.
If the examination shows that there is no defect covered by the statutory rights or the commercial guarantee, ReMarkt may charge reasonable examination and return costs. The customer is informed of these possible costs in advance.
A chargeable repair is only carried out after the customer has received a quotation and has agreed to it.
Different arrangements may apply to business customers regarding transport, examination and return costs. These arrangements are set out in the applicable warranty terms, quotation or contract.

Article 16 – Repair and examination

Where a product shows a defect, the customer must contact ReMarkt's customer service. In doing so, the customer states the order or invoice number and gives as complete a description of the problem as possible. Photographs, videos and error messages may be requested where these are needed to assess the problem.
ReMarkt may ask the customer first to carry out reasonable checks or troubleshooting steps. This can establish whether the product needs to be returned.
Where remote examination is not sufficient, the product must be made available to ReMarkt in accordance with the carry-in procedure set out in Article 15.
After receipt, ReMarkt registers and examines the product. The customer ensures that the product is accessible for examination and, where necessary, removes passwords, accounts and security settings that make examination impossible.
ReMarkt carries out a repair within a reasonable period and without significant inconvenience to the consumer. The time required may depend on the nature of the defect, the availability of parts and any necessary examination. ReMarkt informs the customer where a repair takes significantly longer than expected.
Where the defect is covered by the statutory rights or the commercial guarantee, the necessary examination and repair are carried out free of charge.
Where free repair is not possible or does not provide an appropriate remedy, ReMarkt acts in accordance with the remedies set out in Article 14.
Where the defect is not covered by the statutory rights or the commercial guarantee, the customer receives information in advance about any examination, repair and return costs.
A chargeable repair is only carried out after the customer has received a quotation and has expressly agreed to it.
Article 19 applies to making back-ups, removing personal data and possible data loss.

Article 17 – Batteries

Batteries are wear-sensitive components. Their capacity and running time may decrease as a result of age, use, temperature and charging behaviour.
ReMarkt checks batteries before dispatch. For laptops, the following minimum battery capacities apply on delivery, relative to the original capacity:
1. 5 stars: at least 80%;
2. 4 stars: at least 70%;
3. 3 stars: at least 60%.
Battery capacity is not the same as the actual running time. The running time depends on, among other things, the device, the settings, screen brightness, active programs, wireless connections and the load on the system.
If a battery does not meet the standard for the quality grade chosen during the final inspection, the laptop is not supplied within that grade without the battery first being replaced or another appropriate solution being applied. This may result in additional delivery time. ReMarkt informs the customer where a significant delay is expected as a result.
The option of having a new or replacement battery fitted for a fee is not offered as standard on the product page. The customer can contact customer service about this before ordering. Availability, costs and any additional delivery time are communicated in advance.
On batteries, ReMarkt provides the commercial guarantee described in Article 14. This commercial guarantee period does not limit the consumer's statutory rights.
Normal and gradual reduction of battery capacity does not automatically constitute a defect. Where a battery fails earlier or loses capacity more quickly than the consumer could reasonably expect on the basis of the contract, there may be a lack of conformity under the law.
When a battery issue is reported, ReMarkt may examine the product or the battery and ask the customer to carry out reasonable test or check steps.

Article 18 – Software and licences

A product is supplied with the operating system, software and licences stated on the product page and in the order.
Where Windows is included with the product, the operating system is supplied ready for use and activated, unless expressly stated otherwise before purchase.
The language and version of the operating system are determined by the configuration chosen, the country version of the website used or a separate arrangement made with the customer.
For additional software, such as Microsoft Office, the licence type, version, term of use and conditions stated in the order apply. A licence may be linked to the device, a user account or a single activation code.
ReMarkt warrants that the software and licences supplied correspond on delivery to what was ordered. The customer is responsible for the compatibility and functioning of software that has not been supplied or installed by ReMarkt.
If a device does not meet the official system requirements of the installed operating system, this must be clearly stated on the product page before purchase and accepted separately by the consumer.
The customer must install available necessary security and software updates in good time. In so far as legally required and reasonably possible, ReMarkt informs the customer about necessary updates and the consequences of not installing them.
Problems demonstrably caused by software, settings or changes made by the customer or a third party after delivery are not covered by the commercial guarantee. This does not limit statutory rights where the problem is also caused by a defect that was present on delivery.
For digital software and licences, the right to cancel only lapses where:
1. supply began during the cooling-off period with the consumer's express prior consent;
2. the consumer stated in advance that they understood that they would thereby lose their right to cancel;
3. ReMarkt confirmed this consent and statement to the consumer.
Merely activating, installing or digitally supplying software is not sufficient to exclude the statutory right to cancel without the consent and confirmation required for this purpose.
During examination, repair, replacement or reinstallation, software may be reinstalled or restored to the original configuration. Article 19 applies to personal data and back-ups.

Article 19 – Personal data and back-ups

The customer is responsible for making an up-to-date back-up of personal files, programs, settings and other data before a product is submitted to ReMarkt for return, examination or repair.
The customer must, where possible, remove or disconnect personal data, accounts, linked devices and security settings before the product is handed in or returned.
Where the defect makes it impossible to make a back-up or remove data, the customer must inform ReMarkt of this before returning the product.
ReMarkt may reset, format or reinstall a product during examination or repair where this is necessary for the examination or repair. Data, programs and settings present may be lost as a result.
ReMarkt cannot guarantee that data will be preserved during examination, repair, replacement or reinstallation.
ReMarkt is not liable for data loss that could have been prevented by making a back-up in advance, unless the damage was caused by intent or deliberate recklessness on the part of ReMarkt or unless the law provides otherwise.
Personal data that may be accessible during examination or repair is processed only in so far as this is necessary for the provision of the service and in accordance with ReMarkt's privacy policy.
ReMarkt advises the customer not to provide personal passwords. Where access to the product is necessary, the customer can, where possible, make available a temporary local account without personal data.

Article 20 – Business orders

An order is deemed to be a business order where the customer acts in the course of a profession or business. Merely entering a company name or VAT number does not automatically make an order a business order where the product is demonstrably purchased for private use.
Before completing the order, the business customer must provide the correct company name, invoice address, Chamber of Commerce (KvK) number and, where applicable, VAT number.
Statutory provisions that protect consumers only, including the statutory right to cancel, do not apply to business orders.
Different arrangements may apply to business orders regarding prices, payment, delivery, returns and warranty. These arrangements are set out in the quotation, order confirmation or separate contract.
The conditions set out in Article 8 apply to an intra-Community supply at 0% VAT. ReMarkt may verify a VAT number, business address and other necessary details before the zero VAT rate is applied.
If it cannot be demonstrated that the conditions for the zero VAT rate have been met, ReMarkt may still charge the applicable VAT.
The business customer is responsible for the accuracy of the company, invoice and VAT details provided.
For questions about business orders, larger quantities or quotations, the customer can contact ReMarkt's customer service.

Article 21 – Large orders and quotations

For orders of five or more products, a longer processing and inspection time may apply than the usual delivery time stated on the website.
For larger quantities, specific configurations or a quotation, the customer can contact ReMarkt's customer service.
In order to prepare a quotation, ReMarkt may ask for:
1. the desired product or model;
2. the number of products;
3. the desired specifications and quality grade;
4. any accessories or additional work;
5. the delivery address and country of destination;
6. the desired delivery date;
7. the customer's contact and company details.
The availability of refurbished products may vary. The quantities, configurations, prices and delivery times offered therefore depend on current stock.
A quotation does not reserve stock, unless this has been expressly confirmed in writing. The period of validity of a quotation is stated in the quotation.
Large orders may require extra time for picking, configuration, quality control, packaging and transport. The expected delivery time is communicated before the contract is concluded.
Where a fixed delivery date is essential for the customer, that date must be agreed with ReMarkt in writing in advance.
Any handling, configuration, packaging, pallet or transport costs are stated in advance and only form part of the contract once accepted by the customer.
Large orders may be delivered in several parts where this has been agreed in advance. No additional costs are charged for this without the customer's consent.
Where a large order is transported by pallet, ReMarkt's applicable delivery terms and pallet policy also apply.

Article 22 – Liability

ReMarkt is liable for damage that is the direct result of an attributable failure by ReMarkt to perform the contract, in so far as such liability arises under the law.
ReMarkt is not liable for damage arising from:
1. incorrect, careless or improper use of the product;
2. use contrary to the product information or instructions;
3. modifications or repairs carried out by the customer or a third party without ReMarkt's consent;
4. software, accessories or parts not supplied by ReMarkt;
5. failure to install necessary updates in good time after the customer has been informed of their availability and of the consequences.
The exclusions set out in the previous paragraph apply only in so far as the damage was in fact caused by the circumstance concerned.
The provisions of Article 19 also apply to loss of data. ReMarkt is not liable for data loss that could have been prevented with an up-to-date back-up, unless the law provides otherwise.
The customer must take reasonable measures to prevent damage or to limit it as far as possible.
As against business customers, ReMarkt's liability is limited to direct damage and to no more than the amount charged for the product or contract concerned, unless ReMarkt's liability insurance pays out a higher amount.
As against business customers, ReMarkt is not liable for indirect damage, including consequential loss, business interruption, lost profit, lost savings and loss of data.
The limitations of liability in this article do not apply where ReMarkt caused the damage intentionally or through deliberate recklessness, in the event of death or personal injury, in the case of statutory product liability, or where the law does not permit liability to be excluded or limited.

Article 23 – Complaints procedure

A complaint about a product, order, delivery, payment, return, warranty handling or service can be submitted to ReMarkt's customer service.
A complaint can be submitted:
1. by e-mail to [email protected];
2. by post to Terabyte B.V., trading under the name ReMarkt, Ellerweg 2, 6037 RS Kelpen-Oler.
When submitting a complaint, please state, where applicable:
1. the order or invoice number;
2. the customer's contact details;
3. a complete and clear description of the complaint;
4. the remedy sought;
5. relevant photographs, videos, error messages or other supporting evidence.
The complaint must be submitted to ReMarkt within a reasonable period after it arose or was discovered.
ReMarkt confirms receipt of the complaint as soon as possible and investigates the complaint carefully.
ReMarkt aims to assess and respond to the substance of a complaint within two to five working days.
Where handling requires more time, the customer will receive a substantive response, or a message stating when a further response can be expected, no later than fourteen days after receipt of the complaint.
Where additional information is needed in order to handle the complaint, ReMarkt may ask the customer to provide that information within a reasonable period.
Where a complaint is well founded, ReMarkt offers an appropriate remedy in accordance with the contract and the applicable statutory provisions.
If the customer does not agree with the proposed remedy, the customer can ask ReMarkt to reassess the complaint. Where no mutual solution is reached, the dispute procedure set out in the following article applies.

Article 24 – Disputes and applicable law

Contracts with ReMarkt are governed by Dutch law.
Where the consumer lives outside the Netherlands, this choice of law does not affect the mandatory consumer protection of the country in which the consumer lives.
ReMarkt and the customer will first try to resolve a dispute by mutual consultation in accordance with the complaints procedure set out in Article 23.
ReMarkt is a member of WebwinkelKeur. Where a consumer and ReMarkt do not reach a solution, the consumer can submit the dispute via the ReMarkt member page at WebwinkelKeur.
Mediation by WebwinkelKeur is available to consumers only and only for online purchases. At the time of submission, the complaint must not be more than one year old, counting from the moment the complaint was first submitted to ReMarkt. This period does not limit the consumer's statutory limitation periods.
Where mediation by WebwinkelKeur does not lead to a solution, the dispute can be submitted to Stichting DigiDispuut in accordance with the DigiDispuut rules of procedure. DigiDispuut can issue a binding decision where the conditions for handling the dispute have been met.
Involving DigiDispuut may entail costs. The current conditions and costs are set out in the WebwinkelKeur dispute procedure and the DigiDispuut rules of procedure.
A dispute may also be submitted to the court having jurisdiction under the law. The option of submitting a dispute to WebwinkelKeur or DigiDispuut does not limit the consumer's statutory access to the courts, unless the consumer validly agrees to binding dispute resolution.
The Vienna Sales Convention does not apply to business contracts. Disputes with business customers are submitted to the competent court in the district in which ReMarkt is established, unless mandatory law provides otherwise.

Article 25 – Force majeure

Force majeure exists where ReMarkt cannot perform an obligation, or cannot perform it on time or in full, because of a circumstance that cannot be attributed to ReMarkt.
Force majeure may include:
1. fire, flooding or another natural disaster;
2. war, terrorism or serious civil unrest;
3. government measures that prevent performance of the contract;
4. large-scale failure of energy, internet or communication networks;
5. a cyberattack that could not be prevented despite appropriate security measures;
6. general strikes or exceptional disruptions to transport.
A circumstance only constitutes force majeure where it lies outside ReMarkt's reasonable control and its consequences could not reasonably have been prevented or limited.
ReMarkt informs the customer as soon as possible about the force majeure situation, the consequences for the contract and, as far as possible, the expected duration.
During the force majeure situation, the obligations affected are suspended only in so far as and for as long as performance is not reasonably possible.
ReMarkt takes reasonable measures to limit the consequences of the force majeure situation and to resume performance of the contract as soon as possible.
Where performance is permanently impossible, ReMarkt and the customer may terminate the affected part of the contract. Amounts relating to products or services not supplied will be refunded.
In the event of delay or non-delivery, a consumer retains their statutory rights to performance, rescission and a refund. Invoking force majeure does not limit these statutory rights.
ReMarkt is not obliged to compensate damage in so far as the failure resulting from force majeure cannot be attributed to ReMarkt under the law.

Article 26 – Amendment and validity of the terms

A contract is governed by the version of the terms and conditions that was made available to the customer before or upon conclusion of that contract.
ReMarkt may amend these terms and conditions. An amended version applies only to contracts concluded after the effective date of the amendment.
An amendment only applies to an existing contract where ReMarkt and the customer expressly agree to this and the amendment is not contrary to mandatory law.
The most recent version of the terms and conditions is published on the website and can be saved and downloaded by the customer.
Each version states the date on which it comes into effect.

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