You request a repair through our returns or repair procedure.

1. Register the product using your order number and e-mail address.
2. Describe the problem as fully as possible.
3. Where possible, add photos, a video and the full error message.
4. Wait for our assessment and return instructions before sending the product in.

Make a backup beforehand and remove personal data where possible. Data may be lost during inspection, repair or reinstallation. Only send accessories that are needed for the inspection or that we specifically request.

Pack the product securely and in line with the instructions you receive. Do not open it yourself and do not have any work carried out beforehand by another party without ReMarkt's consent.