Is your product not working properly? First carry out a few safe basic checks:

• restart the product;
• check the charger, cables, connections and the wall socket;
• make a note of any error message or error code;
• check whether the problem occurs all the time or only occasionally;
• take a photo or short video if possible.

Does the problem persist? Please contact our customer service team, quoting your order number, the make and model, a clear description and the steps you have already taken.

Do you smell burning, or see smoke, sparks, liquid damage or a swollen battery? Stop using the product and only disconnect it when it is safe to do so.

Do not open the product yourself and do not have it examined or repaired by another party without prior consent. Always ask ReMarkt first what you may do yourself. Work carried out by third parties may affect how a warranty claim is handled.