Is the defect covered by the warranty or by your statutory rights, and is there no user damage? In that case the appropriate remedy is carried out free of charge. Where a consumer claim is valid, necessary shipping costs may not be charged to the consumer.

Charges may apply in cases such as:

• repairs outside the applicable warranty;
• damage from dropping, impact or moisture, or other user damage;
• replacement or upgrades that do not constitute remedying a warranty defect;
• damage caused by improper use or by unauthorised work carried out by third parties;
• inspection or return shipping outside the warranty, where these costs have been clearly communicated in advance.

If charges apply, you will first receive a quotation. We do not carry out any paid repair without your approval.