It can sometimes take a few minutes before you receive the confirmation e-mail. This may be due, for example, to a delay in the payment or to your e-mail provider.

First check your spam or junk mail folder. Also check that you used the correct e-mail address when ordering.

Have you still not received a confirmation e-mail after some time? Then please contact our customer service and provide:

• The e-mail address you used to place the order.
• The name under which the order was placed.
• The order number, if you already have it.
• The time of payment or proof of payment, if you have it.