Do you have a complaint about your order, a product or our service? Please contact our customer service team at [email protected]. Quote your order number, describe the complaint clearly and, if possible, add photos or other relevant information.

We will respond to your complaint within 14 days of receiving it. Do we need more time to investigate? You will then receive a message within this period indicating how the matter will be handled further.

If we are unable to reach a solution together, you can submit your complaint to WebwinkelKeur for mediation at https://www.webwinkelkeur.nl/kennisbank/consumenten/dispute/. You can also turn to the consumer organisation or dispute resolution body that has jurisdiction in your own country.