Would you like to change or cancel your order? Then please contact our customer service as soon as possible. Quote your order number and state clearly what you would like to change or cancel.

Do you have an account? Then you can also register your cancellation via the cancellation button in your account.

The order has not yet been dispatched

As long as the order has not yet been processed or dispatched, we will check whether it can be amended or cancelled. A request is only final once you have received confirmation of it from ReMarkt.

The order has already been dispatched

An order that has already been dispatched can no longer be stopped as an ordinary cancellation. Is the parcel refused at the door or returned to us by the carrier? Then it will be checked and processed via the normal returns process after we receive it.

The refund is made after the return has been processed, via the same payment method used to pay for the order. Refusing a parcel at the door therefore does not lead directly to a refund.